Almost two decades in the game, speech-analytics company CallMiner saw its strongest-ever quarter at the end of 2020, and with over $135 million in venture capital funding to date, the company is looking to expand internationally, hire up and fund possible acquisitions.
Founded in 2002, CallMiner’s cloud-based software enables companies to record and analyze customer-service interactions that take place over the phone, chat, email or on social media. The company has offices in Waltham and Boston's Seaport District. Over the past two years, CallMiner has seen a 24.5 percent average headcount growth, with a 114 percent increase in its Greater Boston headcount since 2018.
While aiming to return to the office in September, "our employees have proven their ability to adapt and productively work remotely, so it benefits us from both a retention and a recruiting perspective to remain open to hybrid and fully remote employees," said CEO Paul Bernard.
The now-300 person company is actively hiring in all positions and Bernard says he hopes to grow payroll by an additional 28 percent.
In 2019, CallMiner closed a venture capital round of $75 million led by the merchant-banking division of Goldman Sachs.
However, once the pandemic hit “we kept a lot of our powder dry and kept our business going, but didn't make major investments. That's what we're doing now,” said Bernard.
Bernard said CallMiner is now looking to develop its segment growth, employment expansion and fuel tentative mergers and acquisitions.
CallMiner include among its hundreds of customers Boston-based institutions Santander Bank and Wayfair (NYSE: W), as well as Comcast Corp. (Nasdaq: CMCSA).
Bernard is a former CFO and COO of ExaGrid Systems, and also has held CFO roles at EqualLogic and Pelago Systems, among others, according to his LinkedIn profile. He said CallMiner has one of the strongest "win rates" he's ever been a part of.
“We've been growing on average, around 30 percent a year for quite some time, in a $10 billion market," Bernard said.
