Caju AI, a Charlottesville company that utilizes generative AI tools in customer engagement, said Monday it has closed a $3 million seed round.
The funding round included involvement from Arlington’s Grotech Ventures and Charlottesville’s Felton Group, which is the family office of hedge fund manager Jaffary Woodriff, as well as unnamed angel investors.
The company said it will use the funding to expand into new markets.
Caju AI says its platform captures and analyzes customer communications across multiple channels and delivers analytics like call summaries, regional activity monitoring and trend analysis. That, it says, allows clients to improve customer service and drive better results. It says its clients include companies in financial services, pharma, health care, education and government.
"Most enterprises do not have visibility into digital conversations or understand all customer interactions across their organization, either for business insights or risk protection,” CEO and co-founder Otavio Freire said in a statement. “Our platform delivers a highly innovative, Gen AI-driven conversation intelligence solution to provide enterprise-level analysis as a comprehensive end-to-end solution."
GroTech Ventures has amassed a large portfolio in its 40 years. Recent investments have included D.C. threat intelligence platform Base Operations, Minneapolis screening and certification platform Yardstik, Charlottesville Linux-specific security solutions company Vali Cyber and D.C. product data collection platform Dataassembly.
Felton Group’s portfolio includes New York customer feedback platform Yogi, New York web analytics platform Parse.ly and Cleveland supplements company Biohm.
