Outreach promotes customer success executive to C-suite role

Seattle-based sales technology company Outreach has promoted Mike Zinne to chief customer officer.

The move for Zinne, announced Thursday, comes after four years with the company. He was previously the senior vice president of customer success, Outreach said in a news release.

"This is a well-deserved promotion for Mike, who for years has been a dedicated member of the Outreach team," Manny Medina, co-founder and CEO of Outreach, said in a news release. "As the leader of our customer organization, Mike has done an incredible job scaling the team with seasoned professionals to meet our customers' expanding needs."

Prior to joining Outreach, Zinne spent more than three years at Zendesk, a San Francisco-headquartered customer service software company, where he was vice president of customer experience. He also spent more than a year at Oracle and was vice president of sales consulting.

Outreach, founded in 2014, makes technology to help customer-facing employees with productivity and collaboration. According to the company, Outreach has more than 5,000 clients, including Adobe, DocuSign and Tableau. In June, Outreach pushed its value over $4.4 billion when it raised $200 million. Outreach acquired the Indianapolis-based revenue intelligence software company Canopy.io in October.

"I'm excited and honored to take on this new role at a time of great transformation for Outreach," Zinne said in a news release. "I get to work alongside some of the most talented people in the customer industry here at Outreach. I'm looking forward to the next phase of our growth."

Zinne isn't the first person to step into an executive role at Outreach this year. In August, the company announced Melton Littlepage, a former executive at Tenable, was taking over the chief marketing officer role. Mary Shea, a former principal analyst at Forrester Research, joined Outreach as vice president and global innovation evangelist in March.