Dallas-based Inbenta has closed on a $40M investment led by Austin-based Tritium Partners, the company announced today. The investment is expected to fund market expansion and future product developments.
As part of the investment, Melissa Solis will become CEO of Inbenta, effective immediately. Inbenta founder Jordi Torras will remain a part of the company as chief innovation officer.
"Inbenta's conversational AI is a game changer for any business that has to handle customer inquiries, whether simple questions or more complicated tasks," Solis said in a news release. "With the backing of Tritium Partners, Inbenta is now positioned to rapidly scale and develop a truly end-to-end AI platform that delivers on features never before imagined."
Matt Bowman and Chris Steiner from Tritium will join Inbenta's board of directors. New York-based TD Securities USA served as financial advisor for Inbenta during the closing.
"Inbenta represents the future of customer experience. For over a decade, we've been optimizing our technology so that customers can be understood and responded to in a way that is helpful, genuine and, most importantly, achieves a quick and impactful resolution," Torras said in a news release. "I am excited for the opportunity to work with Melissa on this next chapter of Inbenta's growth."
Inbenta is a global AI platform designed to optimize the customer experience. The platform combines the use of natural language processing and neuro-symbolic AI to offer digital support communication modules.
