Now, instead of having to rely on airport wifi to change reservation plans mid-trip, Delta Air Lines customers can just walk over to a new kiosk at its terminals and video chat with a member of the reservations team to make adjustments.
The new pilot program, announced by Delta today, is launching at Reagan International Airport, and it gives customers the option to video chat from the airport with a Delta representative about flight plans and changes or just give general feedback.
Five digital screens are now at Reagan. Customers just pick up a receiver, press a button and boom, they're on a video call.
“More and more people are choosing video chat to connect in their everyday lives, so we wanted to bring that channel to Delta customers,” said Charisse Evans, vice president of reservations sales and customer care, in a statement.
To ensure the new technology accommodates everyone, Delta also has a video screen located on the wall at a height to better serve customers with disabilities. The screen also includes a keyboard option and text messaging.
Video calling is the most recent in a series of advancements being testing at Regan Airport. At the end of July, Delta unveiled a new program to allow eligible Delta SkyMiles Members to use their fingerprints instead of a paper boarding pass to board a flight.
Delta partnered with CLEAR to power its biometric boarding pass technology.
