Fixify, an Arlington startup automating IT help desk jobs for companies with up to 2,000 employees, has raised $25 million from investors and will use a chunk of the proceeds to beef up its sales team.
D.C.-based Paladin Capital Group led the Series A funding round alongside Palo Alto, California, investment firms Costanoa Ventures and Decibel Partners. All three of these investors participated in Fixify's $7 million seed round in September 2023.
CEO and co-founder Matt Peters told me the 42-person company will add another half dozen or so employees by year's end, mostly sales and marketing professionals who will work to build up the company's client base. Within the next 12 months, he hopes to have around 80 workers across the company, which includes a 15-person outpost in Ireland.
Peters founded Fixify in 2023 alongside Chief Operating Officers Mase Issa and Chief Technology Officer Pete Silberman. The three met at Herndon cybersecurity firm Expel Inc. while working in security monitoring. It was there that they formed the idea for Fixify, which uses technology to automate various tech support functions, like fixing software permission errors or a frozen computer mouse. For problems it can't fix with automation, Fixify dispatches its in-house human help desk team to speak directly with those in need of support.
"There are some classes of things that we can't do, like we're never going to show up in your office and kick your printer if it's not working," Peters said. "But for all of the standard stuff, like 'my laptop is running slow, I can't log in, I need access to an application,' all of that sort of stuff, we're handling that" with automation.
Fixify counts roughly 15 companies as clients. Its software uses a combination of artificial intelligence-powered tools made in-house as well as those from OpenAI to automate help-desk work.
One of the benefits of its service, Peters said, is that it frees in-house tech staff to spend more time on revenue-generating initiatives.
"IT leaders are saying, 'yeah, we're taking these people and we're repurposing them because they have the domain knowledge inside the company to do other things,'" Peters said. "We got one company repurposing its entire help desk staff to go work on [development operations] to help their cloud infrastructure."
Fixify charges a monthly subscription fee based on a client's number of employees. For those with 250 employees, Fixify charges $4,000 per month, while companies with 1,500 employees can expect to pay $15,000 monthly. Peters, who declined to share revenue figures, said this pricing is competitive.
For now, Fixify's workforce is remote. Peters said he's "on the fence" about securing a physical office space for its workforce, noting that doing so could scare off in-demand developers who tend to prefer remote work. On those occasions when employees do need to be collaborating, Fixify rents out co-working space,
"The second I say, 'we're going to put an office here,' wherever here is, it becomes an issue," he said.
