Allegacy Federal Credit Union, one of North Carolina’s largest financial institutions, will soon leverage the power of data warehousing and analytics through Google Cloud and NCR Corp. to improve operations and serve its customers.
Allegacy, based in Winston-Salem, will be working with Atlanta’s NCR (NYSE: NCR) and Google Cloud to combine disparate data sources into a dashboard with visualization tools. The insights provided on that dashboard are intended to empower Allegacy’s leadership to make strategic decisions for marketing, introducing products and enhancing customer service.
The data will also help Allegacy offer its members insights to achieve savings goals, improve credit scores, develop spending plans and improve their financial status.
“We had a wealth of data available across the credit union, but it was previously siloed and largely unactionable,” said Cathy J. Pace, president and CEO at Allegacy. “By working with our partners, NCR and Google Cloud, we are putting the foundation in place to lead with data in all that we do, which will ultimately result in smarter business decisions, more personalized member experiences, and the ability to nimbly adapt as the market changes.”
“Financial institutions are increasingly realizing the power of cloud for processing data and deriving insights that drive better decision making,” said Zac Maufe, head of retail banking at Google Cloud. “By leveraging cloud technology and analytics, Allegacy FCU will be able to extract intelligent insights that will help propel their business forward.
NCR, with 38,000 employees, is an enterprise technology provider to stores, restaurants and self-directing banking.
“Members today expect all interactions to be hyper-personalized, which is impossible without real-time, reliable data,” said Doug Brown, president and general manager, NCR Digital Banking. “By joining forces with NCR and Google Cloud, Allegacy FCU is taking the steps necessary to make data actionable, unlock predictive insights and drive innovation.”
Allegacy, founded 55 years ago, is among the 10 largest credit unions in the state and the second-largest in the Triad with more than $2 billion in assets and more than 166,000 members. It has 16 locations, all in the Triad except for one in Davidson. It is however expanding in Mecklenburg, with Triad Business Journal reporting last November about its plans for a downtown Charlotte location. It also has nine student-run high school credit unions.
