Fire Awards: Finalist - software/innovation
Balto, which has developed “real-time call guidance” software used by contact centers, has been busy in the past year. In August, it announced a $37.5 million Series B funding round and a new headquarters in Downtown West. It’s also more than doubled its headcount since April 2021, growing to a team of more than 100 employees. It also placed an emphasis on product development, releasing two new products to help agents and managers improve call center operations. Since its launch in 2017, Balto says its technology has guided more than 125 million calls. Marc Bernstein is CEO of Balto.
What was your company’s biggest achievement in the past year? Balto built and released two new products, Real-Time QA (RTQ) and Real-Time Coaching (RTC). RTQ and RTC immediately got incredible traction in the market. We sold nearly $1 million of RTQ and RTC in their first 90 days on the market. Since then, over the last 10 months, more than 27% of Balto's customer base has added Real-Time Coaching, and more than 29% of our customer base has added Real-Time QA.
What is your company’s top goal for the next year? Lean into Balto's incredible channel partnerships with the world's top contact center as a service (CCaaS) players to grow our annual recurring revenue by ~100%.
Are you currently hiring? If so, for what roles? Yes! We are looking for a director of information security, an application security engineer, and two more sales development representatives (SDRs). SDRs need to be local to St. Louis.
For links to profiles of winners and finalists in the 2022 Fire Awards and Startup Exit Awards, go here:
