Mental health app provider Mindstrong Inc. told users Tuesday it will cease offering its patient care services in March.
In an email to clients, the Menlo Park startup advised them to find another clinician before March 10, because some of its staff may cease offering their services before then. Mindstrong providers will reach out to patients who are actively under their care to make transition arrangements, the company said in the email.
"We're writing to inform you that the Mindstrong Health Services medical practices will stop all patient care operations effective March 10," the company said in its email.
Clients will be able to get a copy of their medical records from Mindstrong or have them transferred to another provider, it said in the email.
Company CEO Michelle Wagner declined to say what the move to cease patient services means for Mindstrong's business. Company representatives did not immediately respond to questions about whether the company is closing its doors completely or laying off its staff.
"We cannot comment on our members' care plans due to privacy and (federal health law) standards and have no additional information to share at this time," Wagner said in an emailed statement.
Mindstrong employs more than 170 people, according to its LinkedIn page, but much of its staff is spread around the country. The company offers services in 13 states: Arizona, California, Colorado, Georgia, Kentucky, Louisiana, New York, Ohio, South Carolina, Tennessee, Texas, Pennsylvania and Washington.
Dr. Paul Dagum, a heart surgeon and computer scientist, founded Mindstrong in 2013. The company is build around an app Dagum designed to passively monitor client interactions with their mobile devices. The app signals therapists when users appear to need help. It then connects users to those clinicians via text or voice or video calls.
Dagum left Mindstrong in 2020. Wagner has led the company for about two years.
Mindstrong hasn't raised new funding since May 2020, when it secured a $100 million round under Daniel Graf, who served as CEO for little more than a year between Dagum and Warner. At the time, with the Covid-19 pandemic forcing lockdowns and health care providers severely limiting in-person services, startups that offered remote-care services were growing in popularity and attracting large amounts of venture capital.
As part of that 2020 deal, which included investments from General Catalyst, Foresite Capital and Optum Ventures, Mindstrong's valuation more than tripled to $660 million, according to PitchBook Data.
