Sharma, who has been on the Kore.ai board of directors for more than five years, will be responsible for go-to-market functions, revenue growth, client success, strategy and cross-functional collaboration. He is the company's first COO, as this is a newly created position.
Sharma comes to Orlando from Jacksonville, where he was chief information officer at Citicorp International, CEO of WorkplaceCredit and CEO of PayWallet. He also spent five years with Datafornix, a Singapore-based company he co-founded. Datafornix's product is an identity authentication platform.
Posting on Linkedin, Sharma wrote that he is glad to be joining the C-suite of a company that has “built this wonderful platform that has been recognized by Gartner as [No. 1] in the magic quadrant for conversational AI for enterprises for two successive years.”
Chatbots were once limited in their functionality, but the newest iterations of chatbots are the result of advancements in natural language processing that allows bots to simulate human conversation. Put simply, AI models are trained to understand and process human language. Kore.ai built a platform that allows companies to quickly spin up a customized chatbot and deploy it easily on multiple channels.
Sharma was brought on to help Kore.ai scale, according to founder and CEO Raj Koneru. “[He] brings a wealth of experience in spearheading large-scale transformation through modernization and digitization. We believe his operational expertise will advance our product development efforts while scaling our global growth," said Koneru in a prepared statement.
In addition to its Orlando location, Kore-ai also has offices in India, the UK, Japan, South Korea, Europe and Middle East. It has been through five fundraising rounds, garnering $73.5 million in funding, according to Crunchbase.
Kore.ai was an Orlando Business Journal Fire Awards winner in 2022.
Kore.ai Inc.
- Top executive: CEO and founder Raj Koneru
- HQ address: 380 W. Sand Lake Road, Orlando 32819
- Contact: kore.ai
- Description: Provides conversational AI-first platform and solutions helping enterprises automate business interactions with customers, employees and contact center agents
- Founded: 2014
- Employees companywide: 650-plus
- Employees in Orlando: 400
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