Helpware, a Lexington, Kentucky-based global digital customer experience, content control and verification, and AI services to Fortune 5000 enterprises has been acquired via a majority recapitalization with Eir Partners, a Miami-based private equity firm.
Helpware has over 2,500 employees across 14 locations and eight countries to support its global client base. Helpware's global presence includes three offices throughout in the U.S. as well as development centers in Mexico, Europe and the Philippines, according to a news release announcing the deal. Financial details were not disclosed.
“Helpware is the ideal platform in our journey to build a global digital services powerhouse — rapidly growing and with a strong management team," Brett Carlson, managing partner at Eir Partners, said in the release. "The consummation of an Eir/Helpware partnership is the next important and transformational chapter in the company’s evolution. We are committed to accelerate the investment in their product portfolio and provide an even more compelling set of world-class digital service offerings and capabilities to the Fortune 5000 marketplace.
"I look forward to working with them to capitalize on organic and inorganic growth opportunities.”
Eir Partners is focused exclusively on health tech and tech enabled companies. Eir’s investment platform includes direct platform investments as the sole investor or alongside strategic or other private equity firms.
Eir has completed or partnered on over $5 billion in health care technology transactions since inception in 2015 and has been involved in large scale health tech companies including Claimlogiq, CloudMed, Equian, Millennia, Convey and others.
Targeted stages of investment include growth equity through control buyouts and check sizes ranging from $15 million to $75 million.
“We are ecstatic about the opportunity to work with the Eir Partners team and continue our vision of delivering best-in-class digital solutions to the market," Helpware CEO Robert Nash said in the release. "Our focus will continue to be on building a culture of execution supported by the latest technology and vertical expertise. I am so proud of the business we are building and couldn’t be more excited for the next phase of opportunities for our Helpware team members and client partners. We are laser focused on continued investment, growth, scale and delivery in a massive market.”
