As traditional, email-based IT help tickets become phased out as a result of the rise of direct-messaging services, like Slack, one Boulder-based startup is look to merge the two.
Halp, previously known as BubbleIQ, announced yesterday that it has closed a $2.6 million seed round led by Matchstick Ventures to build out it’s conversational ticketing model.
Slack, Techstars Ventures, Next Frontier Capital and Access Venture Partners also participated in the round.
“When we started this company, our hypothesis was that as communication in the workplace shifted from email to message-based communication, the tools in the workplace needed to shift too,” wrote Halp cofounder and CEO Fletcher Richman in a LinkedIn announcement.
In its first iteration as BubbleIQ, the company created an integrated platform for ticketing workflows for customer support and IT teams working between Zendesk and Slack. Customers included Adobe, SeatGeek, Paylocity, Breather and others.
With its new product and rebrand, Halp users can create IT support tickets directly in Slack and capture the conversation in threaded messages.
https://www.youtube.com/watch?v=XWWkt_mRZhQ
For support employees, Halp can automate routing, ticket assignment, change ticket values and offers a number of other features that mirror traditional ticketing.
Over the last few months, Halp has implemented its beta to support teams at Strava, Vend and Home Depot and as the company transitions fully to Halp, it will no longer offer new features for BubbleIQ, Richman said.
The 2018 Techstars graduate plans to use the $2.6 million to grow its engineering, sales and marketing teams as it further builds out the product.
“We see this round of funding as not just money, but validation for all the progress we’ve made as a team over the past year. We’re incredibly excited to accelerate growth with this new group of value-added investors,” Richman wrote.
