A Dallas-based B2B customer support software solution company is expanding its technology offerings to help better support its clients.
Last week, TeamSupport announced it would be expanding its integration with San Francisco-based cloud software company Salesforce, allowing Salesforce product data into its customer-product module.
TeamSupport will add email, BCC and SAML capabilities to its software. The company said the expanded integration will help increase visibility and collaborations across teams using its software.
“We feel it’s really important to provide a very tight integration the Salesforce toolset… and the customer support area where we live,” said Robert Johnson, TeamSupport CEO. “Our recent upgrade and integration allows for bi-directional informational flow between the two systems and critically for the Salesforce users, allows them to get that full [service]. It really is a seamless integration.”
"From a technology standpoint, our core construct is the customer."
TeamSupport launched in 2008 and started selling its software it 2009. The company’s technology solution allows enterprise teams to collaborate and share information to help resolve individual customer ticket items, as well as managing customer relationships, which Johnson said the company puts at the heart of all it does.
He added that unlike the B2C market, which typically involves a high volume of low complexity solution requests, the B2B market generally involves the opposite – low volume, but high complexity. Due to this, he said managing customer relationships between companies is important to maintaining clientele.
“From a technology standpoint, our core construct is the customer,” Johnson said.
In 2014, TeamSupport landed a $1.25 million seed round from New York-based TIA Ventures. In 2018, the company closed on a private equity majority recap from Level Equity. Johnson said that rounds have spurred recent growth in the company, which has about 60 employees - mostly located in Dallas. TeamSupport also has employees in South Africa to support its European clients.
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Looking ahead, Johnson said TeamSupport has plans to further drive growth in both the company and its product by adding new features and functionalities.
“One of the things we realized… is that our customer relationships and our reputation with our customers was absolutely critically important and became a big driver of our growth,” Johnson said.
