As the old adage says, “True colors show in times of crisis.” In light of the recent coronavirus outbreak, this saying bears more weight than it has in years past.
In early October of 2019, Chime Solutions, a customer-care outsourcing company headquartered in Morrow, Georgia, expanded into the city of Charlotte. The local office developed a state-of-the-art call center in the University area, aiming to add a thousand jobs to the Charlotte market by the end of 2020.
Founded in 2015, Chime Solutions is well known for delivering remarkable customer service support to their clients thanks to both their dynamic team members and the innovative call centers located in Atlanta, Dallas, and now Charlotte. The organization is a nationally certified Minority Business Entity, committed to encouraging the economic mobility of its employees through the creation of sustainable employment opportunities for an often undervalued, entry-level workforce.
When measures of safety against COVID-19 began to take place in the United States, all types of businesses began to feel the economic pressures of social distancing. According to the U.S. Department of Homeland Security, call centers are listed as essential businesses in order to keep customer service lines functioning smoothly, so many continue to operate as usual.
The Economic Policy Institute also published an article discussing the “work from home” divide that differs significantly by race and ethnicity, noting that black and Hispanic workers are far less likely to be able to telework. And despite the allowance for its essential nature in the midst of a pandemic, Chime Solutions has risen to the occasion.
The company has always been committed to providing a healthy work environment for all team members, so when faced with the coronavirus outbreak in mid-March, the leadership team worked together to quickly find a solution. In just eight days, 90% of their workforce was able to migrate to working from home and continuously earning a paycheck during the pandemic. Employees were able to box up their desktop computers, telephones, and all other tools necessary to successfully and safely do their jobs in their respective homes.
“We’ve kept the health and safety of our people at the forefront by deploying a work from home strategy that in two to three days we’ve deployed 700-800 folks that are now working out of their homes,” said CEO Mark Wilson in a recent press statement, “We’ve made social distancing possible in each of our call centers as well as keeping continuity for our clients.”
For more information on the services and job opportunities that Chime Solutions provide, visit their website.
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Photo provided by Chime Solutions.
