Charlotte's Aceyus announced it's raising $3 million in new capital to grow its software platform.
The company secured $1.5 million in funding late last month from Metrolina, an independent investment firm based in Mooresville. It's the first tranche of a round that expects to total $3 million, according to a news release from the company. This raise comes on the heels of a $3 million funding round it raised last October.
Aceyus focuses on contact center technology that allows organizations to manage the customer contact experience in one place. Some of Aceyus' clients include UPS, AT&T and T-Mobile.
Chief Executive Officer Mike Ary said the funds will be used to hire at least 25 new employees in sales, marketing and tech account management.
"We decided a couple years ago to make a move into the cloud, so our software is completely cloud compliant, but we knew we needed a better marketing and sales engine to work in that environment," he said. "Covid came along, and it’s very fortuitous that we got that funding because Covid is changing the way companies are doing business."
Ary said while Aceyus was positioned to focus their software in a cloud-based platform prior to the pandemic, being able to hire additional personnel to handle the increase in business was critical.
"Envision a company like Comcast sending 5000 agents home to work," Ary said "Theres a tech perspective they had to get right, sure, but you now also have to manage that many people sitting in their living room or kitchen instead of in a call center where you controlled every aspect.
"We see huge opportunity, now more than ever, to help customers bridge that gap from traditional legacy system to using cloud-based software. That’s something we do very well."
